Of course, HR is important, and they prevent a lot of
lawsuits. Still, I confess I often wonder why it is that an HR
employee, who has never done a job like yours, worked in a
department like yours, managed an employee like you, studied in a
field like yours, or knows anything about your work would be
responsible for deciding whether or not you should be hired for a
certain job. But that is often the case.
HR Departments are known for their cookie cutter
policies and treat people like cookie cutter employees. They give
you an employee number, and that is how they often refer to you from
the time you’re hired. You’re now number 2703-418, and that number
is associated with you until you leave the company - indeed, even
after you leave the company. That is a number that will show up on
their reports and will be used when giving you your raises, your
promotions, your terminations, your discipline, etc.
If you’re late, you get a verbal warning. Late
again, and you get a written warning. After that you’re terminated.
“Look everyone, number 2703-418 was late today. It’s time for his
written warning!”
As I said, I understand there are some fantastic
HR personnel out there that do some good work for their companies.
Still, I cannot help but wonder how much better companies would be
if they responded to employees as individuals rather than
numbers who had committed a certain infraction a certain number of
times.
For example, I have known a lot of employees who
respond well to written warnings. Those warning motivate them to
perform better. But some employees get so angry at a written warning
they resign on the spot. Some are resentful and, therefore, don’t
work as well even though they stay with a company. So I only argue
that managers should use their own creativity and intuition in
responding to employee needs.
Another reason that HR’s treatment of employees
is bad is that it does not improve a company. Steve Pavlina
discusses the concept of cookie cutter employees in his excellent
blog, which you can read
here. The example he uses is that “Cindy has a plant on
her desk,” when it’s against company policy, but I think we can even
get less absurd than that. If an employee shows up late for work, HR
has a tendency to brainwash that employee and torment him until he
learns to show up on time. But does being punctual make you a good
employee? Think about it. If you show up on time, does that mean
you’re going to make a contribution the rest of the day while you’re
there? I think I would rather have an employee that is consistently
ten minutes late that makes a contribution to the company than a
cookie cutter employee that consistently shows up on time. And the
employee that shows up ten minutes late might actually have some
free will left in him that will drive him to greatness in a company
rather than the timid employee that shows up on time just because
he’s afraid of being punished for showing up late.
Nick Corcodilos also discusses the silliness of
HR Departments on his excellent website
Ask the Headhunter.
He discusses a number of ways to get beyond HR Departments that
would otherwise prevent you and other qualified employees from
getting a job in their companies.
I have said that I’m not here to bash HR
Departments. That is true. I have two reasons for writing this
article. One, I encourage HR employees to consider what they really
contribute to a company. Is it that critical to punish every single
employee exactly the same way? Is it really? Will a ten thousand
dollar lawsuit actually make a big difference if you’re able to save
an employee’s tenure that would take the company to the next level?
The second reason I write this article is to
encourage all people to NOT be the cookie cutter employees that are
so prevalent in workplaces today. If you’re always on time, I
encourage you to see what it is like to show up late, just once. Can
you do it, or does fear overwhelm you? Are you afraid of the Big Bad
Boss that will scourge you if you show up five minutes late for work
once a week?
I’m also not saying that you should necessarily
be a nonconformist. If you want to show up on time and if you feel
that is good for your soul, then do it. But while you’re at work,
you have an obligation to your employer (silly as they are
sometimes) to make a real contribution while you’re there. That
means you might get a written warning once in a while because you
take an idea high enough in the chain of command that it won’t get
killed by some petty supervisor who finds you were insubordinate.
Yes, you’ll get in trouble. You’ll have a reputation for it. But
you’ll be making a difference, and isn’t that what it’s all about?
To heck with Human Resources. They do some good
things now and then, but really not enough. And if you follow the
path of MOST resistance, you will find more reward than following
the cookie cutter path Human Resources has set out for you.